ITIL-aligned operating model
Map incidents, requests, changes, problems, known errors, knowledge, SLAs, owners, and approvals into one workflow fabric.
ITSM and ITIL workflows
ITSM and ITIL workflows for AI-native Enterprise IT.
NuralAI gives service, operations, cloud, and infrastructure teams one governed platform for ITIL-aligned incident management, change enablement, request fulfillment, problem management, knowledge, service ownership, and audit-ready AI action.
NuralAI AI operating layer
ITSMITILITOMCloudAIGovernance
Service workflow, infrastructure context, cloud state, policy, approvals, and audit evidence connected in one platform.
Overview
Purpose-built for the way Enterprise IT actually operates.
NuralAI connects service records, operational signals, infrastructure dependencies, cloud context, and governance controls so teams can move from ticket or alert to approved action.AI-native ITSM execution
Use governed agents to classify work, enrich tickets, recommend runbooks, request approval, execute safe actions, and capture evidence.
Service and infrastructure context
Connect service records with AWS, Azure, GCP, Kubernetes, network, compute, storage, identity, telemetry, and dependency data.
Modernize without a rip-and-replace
Coexist with current ITSM tools while proving high-value workflows before broader migration or consolidation.
Workflow
From signal to governed action.
Each workflow is designed to preserve human control, policy boundaries, evidence, and rollback context where it matters.Define services and controls
Model services, owners, support groups, risk policies, approval gates, SLAs, and change windows.
Connect work and infrastructure
Ingest ticket history, service catalog items, observability signals, cloud resources, graph CMDB context, and runbooks.
Automate governed workflows
Route incidents, requests, changes, and problems through AI recommendations, human approval, rollback state, and audit evidence.
Improve continuously
Convert resolved work into knowledge, automation candidates, problem records, reliability actions, and executive reporting.
FAQ
Common ITSM and ITIL questions.
Does NuralAI support ITIL practices?
NuralAI is designed for ITIL-aligned ITSM workflows including incident management, request fulfillment, change enablement, problem management, knowledge, service ownership, SLAs, approvals, and continual improvement.
Can NuralAI work with ServiceNow?
Yes. Teams can connect NuralAI to existing ITSM tools such as ServiceNow during coexistence, migration, or workflow-specific automation programs.
What makes NuralAI different from traditional ITSM?
NuralAI combines service workflow, live infrastructure and cloud context, AI reasoning, governed execution, and audit evidence in one operating model.
NuralAI Inc
Build a practical roadmap for itsm and itil.
Start with a specific workflow, prove value with real service and infrastructure data, then expand automation where governance and outcomes are clear.AI Operating Flow
Solutions are shown as governed AI work, not static feature lists.
Each NuralAI solution moves from signal detection to graph context, agent reasoning, risk evaluation, approval, execution, evidence, and executive reporting in one enterprise AI control plane.
Solution AI FlowModel trace active
Incident, request, cloud, cost, compliance, or service signal enters the AI operating layer.
IngestGraph CMDB maps service impact, owner, dependency, change, control, and business risk.
GraphPolicy-aware agents generate the next best action with confidence and guardrails.
AgentApproved action, evidence-backed automation, and value model update are recorded.
Proof